Terms & Conditions

Last updated: 9 November 2026

Welcome to Khatm (khatm.om), a platform for designing digital event invitations, sharing them and managing guests' replies. By using the platform or creating an account you agree to these terms. If you don't agree, please don't use the platform.

1. The service

Khatm lets you choose a template, design a digital invitation for your event (wedding, engagement, birthday or special occasion), publish it as a link you share with your guests, and receive their replies, according to the features of the package you choose.

2. Your account

• You sign up with a mobile number or email and a password. You're responsible for your details being accurate, for keeping your password secret, and for everything done through your account.
• You must be 18 or older to create an account and make a payment.
• Tell us at [email protected] straight away if you think someone has used your account without permission.

3. Packages, prices and payment

• Designing and previewing a card is free. You pay once per card, when you publish it, for the package you choose for it.
• Prices, durations and features are shown in Omani rials on the packages page at the time of purchase. We may change them in future; that never affects what you've already paid for.
• A paid card stays available to guests for its package's duration (3 months Basic, 6 months Premium, 1 year Royal). You can renew or upgrade it; an upgrade costs only the difference.
• Payments go through a licensed payment gateway (AmwalPay). We never see or store your bank card details.

4. Editing after publishing

You can edit your card's content and design after publishing at no extra cost. So that an invitation stays trustworthy, the names and the event date can be changed only within 48 hours of publishing; after that they're fixed. For a different event, create a new card.

5. Your content

• What you add (text, photos, calligraphy, seals, music) stays yours or its owners'. You give us a limited permission to host it and show it to your guests, only to provide the service.
• You confirm you have the right to use everything you upload, including music and photo rights, and that it doesn't break Omani law or public decency or offend anyone.
• We may suspend or remove any content or card that breaks these terms, telling you where we can.

6. Our intellectual property

The templates, envelopes, papers, artwork, logo and the platform's design belong to Khatm or are licensed to it. You may use them inside your card on the platform only, and may not copy, resell or use them elsewhere.

7. Guests and their data

You share your invitation link and decide who gets it. Your guests' replies (name, number attending, message) appear in your replies dashboard, and you agree to use them only to organise your event. See the Privacy Policy.

8. Availability and our liability

• We work to keep the site available and secure and take daily backups, but there may be short interruptions for maintenance or for reasons outside our control.
• We aren't responsible for the event itself (venue, time, attendance) or for delivery of the link through third-party apps such as WhatsApp.
• As far as the law allows, our liability to you is limited to the amount you paid for the card concerned.

9. Closing an account

You can ask us to delete your account at any time at [email protected]. We may suspend any account that misuses the platform or breaks these terms.

10. Changes to these terms

We may update these terms and will show the new date at the top. Using the platform after an update means you accept it.

11. Governing law

These terms are governed by the laws of the Sultanate of Oman, including its Consumer Protection Law, and the courts of Muscat have jurisdiction over any dispute. Nothing here limits any right the law gives you.

12. Contact

Questions and support: [email protected]

Privacy Policy

Last updated: 9 November 2026

We respect your privacy and collect as little data as we can to provide the service. This policy explains what we collect, why, and how we protect it, in line with the Personal Data Protection Law of the Sultanate of Oman.

What we collect

Cookies and storage

We use one essential cookie to keep you signed in, and store simple preferences in your browser, such as language and your reply to an invitation. We use no tracking or advertising cookies.

Who we share data with

We don't sell your data or share it for marketing. We only use providers needed to run the service:

• AmwalPay: payment processing.
• Cloudflare: protecting and speeding up the site.
• Our server provider: hosting the site, database and backups.
• Resend: sending account emails such as password reset links.

We may disclose data if a competent authority requires it by law.

How we protect it

Connections to the site are encrypted (HTTPS), passwords are hashed, server access is restricted, and daily backups are protected.

How long we keep it

We keep your account and cards while your account exists. When an account is deleted, we delete its cards and their guests' replies, and keep payment records only as long as the law requires. Backups are deleted automatically within 14 days.

Your rights

You can see, correct, get a copy of, or ask us to delete your data. You can change most of it yourself on your account page, or write to [email protected] and we'll answer within 14 days.

Guests' data

Guests enter their own details when replying, and only the host can see them. A guest can ask for their reply to be deleted through the host or by writing to us.

Children

The platform isn't meant for anyone under 18 to create accounts or make payments.

Contact

[email protected]

Refunds & Cancellation

Last updated: 9 November 2026

Khatm cards are a digital product designed for your event and delivered as soon as you pay, so our policy is simple and fair:

When you get a full refund

• Within 48 hours of payment, as long as the card hasn't received any guest replies.
• Duplicate payments: if the same card was paid for more than once by mistake, we refund the extra payment in full.
• A technical fault on our side: if the card, or a paid feature of it, doesn't work and we can't fix it within 3 working days of you telling us.

When payments aren't refunded

• After 48 hours from payment, or once guests have started replying, because the card has been delivered and used.
• When the event is postponed or cancelled, or plans change. You can edit the card instead, within the editing period.
• For unused time left on a package.
• If the card was suspended for breaking the Terms & Conditions.

Upgrades and renewals

An upgrade costs only the difference, and the same rule applies: refundable within 48 hours if the new features haven't been used. A renewal is treated like a new purchase.

How to ask for a refund

Email [email protected] from the email or mobile number on your account, with the card's link and the reason. We reply within 2 working days. If approved, the money goes back to the same payment method within 5 to 14 working days, depending on your bank. A refunded card's link stops working.

Cancellation

There are no subscriptions that renew automatically: each card is paid for once and nothing else is ever charged without your request. You can delete a card or your account at any time by writing to us.

This policy doesn't limit your rights under the Consumer Protection Law of the Sultanate of Oman.